Terms & conditions

We can accommodate only adults of 16 years of age or more.

We cannot accommodate pets.

Arrival and departure times

Arrival is after 5pm and before 8pm. Departure time is by 12 noon please. This allows us to prepare rooms between guests.

Bookings and payment

Bookings are handled by our secure payment partners. A 10% holding deposit will be required when the booking is confirmed. The remaining balance will be due 4 weeks prior to your arrival (6 weeks in the case of the apartments). If the balance is not received within 48 hours of us sending you the secure payment link by email, your reservation will be cancelled and the 10% deposit will not be refunded.

We accept MasterCard or Visa cards. We do not accept American Express or Diners.

Cancellations

El gran sueño is a small hotel, with only 5 rooms and 3 self-catering apartments. Your reservation is very important to us and we would certainly miss your visit. We pride ourselves in a fair cancellation policy, as we understand that circumstances may result in a change of plans. We strongly advise you to take out travel insurance to cover you in case you need to cancel.

  • Cancellation requests shall only be considered if made in writing to bookings@elgransueno.es.
  • Upon receiving your request to cancel your reservation we will try to re-sell your room or apartment on our website. If we successfully re-sell your room or apartment we will refund any deposit or prepayment made.
  • If the room or apartment is not re-sold we will not be able to refund any deposit or prepayment made, for this reason we strongly advise you to take out travel insurance to cover you in case you have to cancel.
  • Cancellations or modifications are not permitted on non-refundable tariffs or special offers.
  • Reservations made using gift vouchers may not be modified and are non-refundable.
  • Any refund is subject to a €25 administration fee.

These cancellation policies apply to direct bookings only. We reserve the right to refuse refunds on any deposits or pre payments for bookings made through third party websites.

Availability

If for any unforseen reason we have to cancel your booking, a full refund of any deposit or prepayment made will be granted, with no further claim against the owners of El gran sueño.

No smoking policy

El gran sueño is 100% smoke-free. Smoking is not permitted inside any part of the house. Should it be brought to our attention that smoking has taken place, a refreshing fee of €100 will be applicable.

Lost keys

A charge of €100 will be taken in the event of a lost key. This covers the change of the lock and the cost of a new key.

Lost property

We are more than happy to post any lost items subject to the costs of postage. We reserve the right to give to charity or dispose of lost property if it is unclaimed 2 weeks from the departure date.

Damages

We reserve the right to charge to your credit or debit card the cost for any damage done to your room or suite (self-catering apartment) or its contents during your stay or for any items that are missing when you leave.

Privacy and security policy

El gran sueño, in compliance with the Ley Orgánica de Protección de Datos de Carácter Personal 15/99, of December, 13th, (LOPD), and the Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico 34/02, of July 11th, (LSSICE), is committed to rigorously comply with the existing legislation regarding the treatment of personal data and the security of the information, with the aim of assuring that the data provided by our customers is done with the security level that avoids that these data are lost or manipulated.

If you do sign up for our mailing list, your data will not be disclosed to any company outside of el gran sueño and we will only contact you about el gran sueño and our other ventures.

Copyright policy

The el gran sueño site includes a variety of materials created by different members of the el gran sueño team. Although these works may be freely accessible on the World Wide Web and may not include any statement about copyright, the works are nevertheless protected by copyright. Users must assume that works are protected by copyright until they learn otherwise.