Terms & conditions

We can accommodate only adults of 16 years of age or more.

We cannot accommodate pets.

Check in and check out

Check in time is after 3pm (5pm during August). Check out time is by 12 noon.

Bookings

At the time of making a reservation we do not require a deposit. Your credit or debit card secures your booking. 14 days prior to your arrival (30 days for stays during Easter, August and New Year´s Eve) we will debit your card with 50% of the value of your reservation as a deposit. On arrival you will need to present the credit card with which you secured the booking and/or any gift vouchers.

We accept MasterCard or Visa cards. We do not accept American Express or Diners.

Cancellations or modifications

El gran sueño is a small hotel, with only 5 rooms. Your reservation is very important to us and we would certainly miss your visit. We pride ourselves in a fair cancellation and modification policy, as we understand that circumstances may result in a change of plans.

  • If you request to cancel or modify your booking more than 14 days prior to your arrival (30 days for stays during Easter, August and New Year's Eve), no charges will apply.
  • If a cancellation or modification is requested within 14 days of arrival (30 days for stays during Easter, August and New Year's Eve), a refund of your deposit will be granted only for the nights we are able to successfully re-sell. We strongly advise you to have travel insurance to cover you in case you need to cancel.
  • In the case of cancellation part-way through your stay, you will be required to pay 50% of the reservation price for any unused nights. A refund of your deposit will be granted only for the nights we are able to successfully re-sell.
  • In the case of no show the total resevation amount shall be charged.
  • Cancellations or modifications are not permitted on non-refundable tariffs.
  • Cancellation or modification requests shall only be considered if made in writing to bookings@elgransueno.es.
  • Resevations made using gift vouchers may not be modified and are non-refundable.
  • Any applicable refund is subject to a 10€ administration charge.

No smoking policy

El gran sueño is 100% smoke-free. Smoking is not permitted inside any part of the house. Should it be brought to our attention that smoking has taken place, a refreshing fee of €100 will be applicable.

Lost keys

A charge of €100 will be taken in the event of a lost key. This covers the change of the lock and the cost of a new key.

Lost property

We are more than happy to post any lost items subject to the costs of postage. We reserve the right to give to charity or dispose of lost property if it is unclaimed 2 weeks from the departure date.

Damages

We reserve the right to charge to your credit or debit card the cost for any damage done to your room or its contents during your stay or for any items that are missing when you leave.

Privacy and security policy

El gran sueño, in compliance with the Ley Orgánica de Protección de Datos de Carácter Personal 15/99, of December, 13th, (LOPD), and the Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico 34/02, of July 11th, (LSSICE), is committed to rigorously comply with the existing legislation regarding the treatment of personal data and the security of the information, with the aim of assuring that the data provided by our customers is done with the security level that avoids that these data are lost or manipulated.

If you do sign up for our mailing list, your data will not be disclosed to any company outside of el gran sueño and we will only contact you about el gran sueño and our other ventures.

Copyright policy

The el gran sueño site includes a variety of materials created by different members of the el gran sueño team. Although these works may be freely accessible on the World Wide Web and may not include any statement about copyright, the works are nevertheless protected by copyright. Users must assume that works are protected by copyright until they learn otherwise.